Refund policy

Online Returns & Exchanges

At YORK YORK, we want you to love your purchase. If for any reason you are not satisfied, our return and exchange policy is as follows:

Return Eligibility

  • Returns are accepted on full-priced items within 7 days of the original purchase date.

  • Items received after this period will not be accepted.

  • Products must be unworn, in original condition, with all designer garment tags and original packaging (boxes, tissue, etc.) included.

  • Non-eligible items: worn, washed, altered, or damaged goods, orders purchased with vouchers, or items already exchanged.

How to Return

  1. Email us at ouryorkyork@gmail.com before sending your return, so we know to expect your package.

  2. Include a note inside your parcel stating whether you’d like a refund or exchange.

  3. Send your item to:


YORK YORK RETURNS YORK YORK 49 Cranston Street Torbay, Auckland 0632

Costs & Responsibility

  • Return shipping is at the customer’s expense, unless the item is faulty or incorrect.

  • Shipping and handling charges are non-refundable.

  • If you return your entire order, a deduction will be applied for the complimentary shipping costs YORK YORK incurred: $10 (NZ orders) / $30 (Australia).

  • YORK YORK is not responsible for lost parcels. We recommend using a trackable delivery method and keeping your tracking number.

Exchanges

  • If sizing isn’t right, we’ll happily exchange your item for another size if available.

  • If no suitable size is in stock, you may exchange it for a different product.

  • All exchanges depend on stock availability and require proof of purchase.

Refunds

  • If you do not wish to exchange, a refund can be issued once we receive your return.

  • Refunds are processed within 5 working days via your original payment method.

  • You will be notified by email once processed.

  • Refunds to international cards will use the exchange rate of the processing day; please allow additional time for your bank to complete the transaction.

Faulty Items

  • If you receive a faulty item, please contact us immediately.

  • Once returned, faulty items will be repaired, replaced, or refunded within 10 working days.

  • YORK YORK will cover all shipping costs for faulty items.

  • If repair or replacement takes longer than 10 days, we will notify you of the expected timeframe.

Sale Items

  • All sale items are final. No refunds or exchanges will be provided.

  • If you are unsure of sizing, please contact us before purchasing.